What is the Nature of the Hospitality Industry?


The hospitality industry is a pivotal segment of the service industry and is defined simply as companies or organizations that provide basic human needs like shelter, food, and drink to customers.

On a larger scale, hospitality is a host-to-customer relationship industry where the host is dedicated to providing these services in the most optimum way possible. 

This multi-million-dollar industry is heavily dependent on disposable income and leisure time is a multifaceted industry with a myriad of categories and job opportunities. This industry is not limited to the United States, but is also a thriving industry abroad as well.  

Scope of the Hospitality Industry

The word “hospitality” has become synonymous with the travel and tourism industry. However, the hospitality industry encompasses a myriad of other categories such as lodging and accommodation, food and beverage, event planning and management, transportation and logistics, travel and tourism, shopping and luxury service, cruises, spas, and wellness services. 

Hospitality Job Opportunites 

The hospitality industry, playing host category to all of the options listed above, offers a diverse list of employment opportunities and these positions won’t be replaced by technology anytime soon. Some of these job offerings include:

  • Administration Staff
  • Bartender
  • Bellperson
  • Concierge Desk
  • Crew Member
  • Customer Service
  • Front Desk Executive
  • Host/Hostess
  • General Manager
  • Sales and Marketing, and
  • Many more! 

Characteristics of the Hospitality Industry

The hospitality industry is quite different from other business sectors and is unique as a service-oriented industry with a strong emphasis on human interaction in the service delivery process. The tangible and intangible products offered in the hospitality industry have made it a more demanding industry ripe with the following characteristics:

  • Sustainable customer relationships
  • Cultural diversity
  • Communication
  • High labor demand.

The industry itself is constantly evolving and growing to meet the ever-changing needs of the customers. If you’re ready to get started with a career in hospitality, search our open positions to find the right fit for you!